Privacy Policy

CrowdPics ("we," "our," or "us") operates the CrowdPics digital signage platform, including the CrowdPics TV application, mobile web application, and administrative dashboard (collectively, the "Service").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully.

Information You Provide

Account Information

• Business name and contact information
• Email address and phone number
• Billing address and payment information

User-Generated Content

• Photos uploaded by guests at your venue
• Captions and messages attached to photos
• Profile names (optional, provided by guests)

Device Information

• Fire TV device identifiers for pairing
• Device model and software version

Information Collected Automatically

Usage Data

• Photos viewed and interaction metrics
• Feature usage patterns
• Error logs and diagnostics

Technical Data

• IP addresses
• Browser type and version
• Device type and operating system
• Time zone and location (city-level)

We use the information we collect to:

• Provide the Service: Display photos on your Fire TV devices, process uploads, and manage your account
• Process Payments: Handle subscription billing through our payment processor
• Improve the Service: Analyze usage patterns to enhance features and fix issues
• Communicate: Send service updates, security alerts, and support messages
• Ensure Safety: Moderate content and enforce our Acceptable Use Policy
• Comply with Law: Meet legal obligations and respond to lawful requests

Guest Photos

Photos uploaded by guests at your venue are:

• Stored securely in encrypted cloud storage
• Displayed on your designated Fire TV devices
• Accessible to you through the admin dashboard
• Subject to moderation based on your settings

Photo Retention

• Photos are retained according to your subscription plan settings
• You may delete photos at any time through the admin dashboard
• Deleted photos are permanently removed within 30 days

AI Processing (Optional)

If you enable AI photo filters:

• Photos are sent to our AI processing partner for transformation
• Original and transformed versions are stored
• AI processing is performed by Replicate, Inc.

We use trusted third-party services to operate CrowdPics:

We do not sell your personal information to third parties.

We implement appropriate technical and organizational measures to protect your information:

• Encryption: Data encrypted in transit (TLS) and at rest
• Access Controls: Role-based access to customer data
• Secure Infrastructure: Hosted on enterprise-grade cloud platforms
• Regular Audits: Periodic security reviews and updates

CrowdPics is intended for business use. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

California residents have additional rights:

• Right to Know: Request disclosure of collected personal information
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: We do not sell personal information
• Non-Discrimination: We will not discriminate for exercising privacy rights

To exercise these rights, contact us at support@crowdpics.ai

Your information may be transferred to and processed in the United States, where our servers are located. By using the Service, you consent to this transfer.

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending an email notification for significant changes

If you have questions about this Privacy Policy or our data practices, contact us: